Refund Policy

How will my return costs be refunded?

If you return something because of an error on our part or because it's damaged or defective, we'll refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either by a personalised pre-paid return label or by refunding your return postage costs). We'll also refund the cost of gift-wrapping and other services provided to you in connection with your purchase, where applicable.

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

How will I be refunded if I return my item within the 7-day "cooling off" period?

By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information, see Your Statutory Rights.

Where you're withdrawing from your purchase within the seven working day cooling-off period, and there's been no error on our part, we'll refund the cost of the item and the cost of sending the item to you as follows:

  • where you're returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
  • where you're returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
  • we'll refund only standard (Airmail) postage charges for items delivered outside the UK
  • where we collect an item from you, we reserve the right to recover the costs of collection from you
  • if you use a personalised pre-paid return label, we'll deduct the return postage from your overall refund.

We won't refund the cost of gift-wrapping, your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part, because it is defective, or because it was eligible for Free Returns.

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DVD PLUS LTD trading as iCopy247. Registered in England and Wales. No. 5577122. Registered office: 18-26 Latimer Road, Luton, Bedfordshire, LU1 3UZ
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